Contact

Contact Details

Space House

Abbey Road, Park Royal

London NW10 7SU

United Kingdom

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Phone: 0208 965 0562

Email: info@myteo.co.uk

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OPEN

Monday – Friday: 9 a.m. – 5 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the online shop?

Delivery of orders over £30 are free of charge. Orders below £30 depends of the weight bur usually cost should not be more than £5.

Which payment methods are accepted in the online shop?
• PayPal: secure and fast payment via PayPal
• Credit Cards: We accept VISA, MasterCard,
(“Verified by VISA” and “MasterCard SecureCode” are supported by My Teo Shop)
• Debit Cards: VISA debit cards, MasterCard debit
How long will delivery take?

The delivery should take up to 48 hours. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the online shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After theorder has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

You should have received an invoice in the order confirmation email that we sent you after your payment was processed.

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